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The new ‘default’ folder stores recordings in a location that is encrypted and an inaccessible by other apps when running Android 10+. To continue using a custom location, you will need to re-select the location to give Report-IT the required permission. If you have previously selected a custom location by going to Settings > Audio > Audio Storage Location, the recordings will instead be in that location.

Please note that Android “Internal Storage” may have a different file path between devices.

You can find your old recordings in the root ‘Internal Storage’ directory > Tieline folder. When you select ‘ok’ Android will open a native file explorer to navigate the file system. If you have recordings made before this update, when you try to select them in “manage reports” you will get the following error message: This update is a requirement for compatibility with Android 11, which has had recent security enhancements. When updating Report-IT Enterprise on Android from version 2.8.238 or older, the directory for your recordings is changed.

Download the new for ios The Hand of Merlin